Ordering Orders may be placed securely on line or by calling the office directly.
Pricing & Products Dulwich Acupuncture Ltd endeavours to give all it’s customers the best quality goods at fair prices.
Discounts and special offers are available on certain products. For bulk and wholesale purchases please phone the office to discuss details.
All prices quoted are for professional practitioners and are inclusive of VAT - except postage which is shown net of VAT. Ex VAT prices can be viewed by clicking on an individual product. All prices may be subject to change without notice.
Dulwich Acupuncture reserves the right to amend prices or products whenever necessary due to changing or unforseen circumstances.
VAT Dulwich Acupuncture Ltd is VAT registered - our VAT number is 886882547. Prices shown on the web site and inclusive of VAT except postage which is shown excluding VAT.
VAT is chargeable on all goods and services we provide in the UK except books. VAT will be charged on exports to EU countries unless a VAT number is provided at time of ordering. Exports to non-EU countries are not charged VAT
Please see the VAT section in the information section for full details.
Payment All payments must be made at time of purchase with a credit or debit card using our secure on line payment system.
Delivery Orders received before 2pm will normally be sent out on the same day. Please place all orders as early in the day as possible to ensure despatch.
Charges are calculated by region and the weight of your order.
UK orders are sent by UPS who provide a next day delivery service for all but the remotest areas of the UK. For security this is a 'signed for' service. You will be e-mailed with parcel tracking information to enable you to track your parcel on line and to make alternative delivery arrangements if required.
Please note: scheduled delivery times do not include weekends i.e. an order sent out on Friday will be delivered on Monday.
European orders are sent by DHL Europlus which is a fully trackable 3 day service, except for remote regions which may take up to 6 days.
Rest of the World orders are sent by DHL international service. Delivery times vary according to country and region, but are normally 3-7 days.
There is a £1.00 packing charge on all orders.
Your account It is the customer's responsibility to ensure that their account details are up-to-date and correct. Dulwich Acupuncture Ltd cannot accept responsibility for orders sent to an old / incorrect address that you have not updated via your account or for changes to an address that you have not informed us about.
Returns If for any reason you are dissatisfied with your order, you may return any item, for a full refund or credit within 14 days of purchase. You must notify us within 7 days of receiving your order if you intend to do this. You will need to return the item at your own expense, securely packaged. Items returned that are opened or damaged cannot be refunded. Books cannot generally be refunded.
Damaged Goods Goods damaged in transit must be reported to Dulwich Acupuncture Limited and the carrier within 3 days of receipt.
Faulty Goods Any such goods may of course be returned for a full refund or credit. Dulwich Acupuncture Ltd will pay any postage charges incurred by the customer. Please notify Dulwich Acupuncture Ltd within 7 days of any faulty goods received.
Disclaimer Products sold by Dulwich Acupuncture Ltd are for use by suitably qualified professional practitioners only. They are not for use by the general public or by unqualified persons. At all times these products should be used correctly, safely and for the use they are intended for. Dulwich Acupuncture Ltd accepts no liability or responsibility whatsoever for products sold that are used by unqualified persons or used in an incorrect, improper way or otherwise unsuitable way.
Dulwich Acupuncture Ltd makes no claims whatsoever about any health benefits derived from the use of any of it’s products. No products sold by Dulwich Acupuncture Ltd are in anyway a substitute for proper medical treatment by a physician or suitably qualified practitioner.
Needles
Intradermals
