Frequently Asked Questions

Is it safe to shop online?

Yes. Once you start the checkout procedure,  you will see a padlock icon appearing the address field in you browser window. This indicates that you are using a secure connection and that all information entered will be encrypted. Credit card processing and payments are handled by First Data Merchant Solutions a world leader in credit card security.

How will I know my order has been received by you?

Once you complete the payment process you will receive two emails. One email will be sent to you directly from the payment service provider (the company handling the secure card transaction). This is your confirmation that your credit card has been charged. The second email comes from us and will contain your order details and address details. Once your order is despatched you will receive a further confirmation email.

How do I return faulty / wrong goods?

If for any reason you are dissatisfied with your order, you must notify Dulwich Acupuncture Ltd. directly by email at or by letter within 7 days of receiving your order. You may return your item for a full refund within 14 days of purchase.

Damaged Goods

Goods damaged in transit must be photographed as evidence whenever possible and be notified to Dulwich Acupuncture Ltd. by email at and to the carrier within 3 days of receipt

Faulty Goods

Any such goods must be returned and you will receive a full refund. Please notify Dulwich Acupuncture Ltd. by email at within 7 days of any faulty goods received. If you experience any issues with your product after 14 days from the delivery date, please notify Dulwich Acupuncture Ltd. as soon as possible.

Please see Terms & Conditions for full information.

Do you keep a record of my previous orders?

Yes. Once you log in to your account you will be able to view your order history.